sgp hongkongPrivacy Policy
This page describes what we collect when you use sgp hongkong and how we keep that data protected. We operate an online gaming and sportsbook platform available where local law permits. Our commitment to transparency means you understand exactly what information we hold, how we use it, and what rights you have over your own data.
We at sgp hongkong take data protection seriously. Whether you are accessing live-dealer tables from Jakarta, checking Liga 1 fixtures from Surabaya, or depositing via DANA from Bandung, your personal information is handled according to the same security standards. This policy sets out our practices in plain language, without legal jargon obscuring the facts.
Your privacy is not negotiable. We do not sell your data to third parties for marketing purposes. We do not share your account details with unrelated businesses. We do share transaction information with payment processors—e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank—because those partners are essential to delivering the service you have requested.
What we collect and why
We collect your email address, phone number, and full name when you create an sgp hongkong account. We ask for your date of birth to verify you meet the age requirement set by local law in your jurisdiction. We collect your residential address for account verification and to confirm you are in a region where sgp hongkong services are available.
When you deposit money, we record the amount, the payment method you chose, and the date and time of the transaction. If you use DANA, e-wallet, mobile banking, or local payment, we receive confirmation from those processors that the transfer succeeded. If you use a bank transfer via online payment, e-wallet, mobile banking, or local payment, we log the reference number and settlement time. We keep these records to reconcile your account balance and to help you dispute any transaction you do not recognize.
We collect information about which games you play, how long you play, and the outcomes of those sessions. This data helps us detect fraud—for example, if someone else logs into your account from an unusual location—and it helps us understand which live-dealer tables and sportsbook markets are most used. We do not use this data to profile you for marketing or to encourage you to spend more.
We collect your IP address and device type (mobile, desktop, tablet) each time you log in. We use this to protect your account from unauthorized access and to investigate suspicious activity. If you enable two-factor authentication on your sgp hongkong account, we store the phone number or email address you registered for that service.
How we use your data
We use your personal information to operate your sgp hongkong account, process your deposits and withdrawals, and deliver the games and markets you request. We use your contact details to send you account notifications—for example, when a withdrawal is approved or when we detect a login from a new device.
We use transaction data to comply with anti-money-laundering regulations and to verify your identity through KYC (Know Your Customer) checks. We may ask you to upload a government ID or proof of address. We review these documents to confirm you are who you claim to be and that you are not on any sanctions list. This process protects both you and sgp hongkong from fraud and financial crime.
We use gameplay and login data to detect patterns that suggest account compromise—for example, if someone logs in from a country where you have never been, or if the betting pattern suddenly changes. We may lock your account temporarily and ask you to verify your identity if we detect such activity.
We do not use your data to send you unsolicited marketing emails or SMS messages. We do not sell your email address or phone number to third parties. If you have opted in to receive notifications about new Liga 1 fixtures or live-table promotions, we send those only to the address you provided, and you can unsubscribe at any time through your account settings.
Third-party processors and data location
Our sgp hongkong servers may sit outside your jurisdiction. We use data centres in multiple regions to ensure fast access and service reliability. When you log in from Medan or Semarang, your data may be processed in a centre closer to you, or it may be routed through a regional hub. We encrypt all data in transit using industry-standard TLS encryption.
Payment processors—online payment, e-wallet, mobile banking, local payment, online payment, and your bank—receive your transaction details directly from you. We do not forward your payment information to them; instead, you authorize the payment, and they confirm it to us. Each processor has its own privacy policy, and you should review it if you want to understand how they handle your data.
We use a third-party identity verification service to check the documents you upload during KYC. That service compares your ID against public databases to confirm authenticity. We do not retain copies of your ID on our own servers; the verification service stores it according to its own retention policy, which is typically 30–90 days.
We may use analytics tools to understand how users navigate sgp hongkong—which pages are visited most, how long sessions last, and which devices are used. These tools do not identify you personally; they aggregate data across all users. We use this information to improve the platform's performance and usability.
Your rights and how to exercise them
You have the right to request a copy of all personal data we hold about you. You can do this by contacting our support team through the sgp hongkong help centre. We will provide your data in a portable, machine-readable format within 30 days.
You have the right to correct any inaccurate information. If your address or phone number has changed, log into your sgp hongkong account and update it under "Account Settings". If you believe we have recorded incorrect information, contact support and we will investigate.
You have the right to request deletion of your data, subject to legal limits. We must retain transaction records for anti-money-laundering compliance, typically for five years. We may also retain data if you have an outstanding withdrawal or dispute. Once those obligations expire, we will delete your personal information upon request.
You have the right to object to certain uses of your data. For example, if you do not want us to use analytics tools, you can disable cookies in your browser settings. If you do not want to receive account notifications, you can turn them off in your sgp hongkong preferences.
Cookies and tracking
We use cookies to keep you logged into sgp hongkong and to remember your language preference. These are essential cookies; without them, the platform cannot function. We also use cookies to track which games you viewed and which sportsbook markets you browsed, so we can show you relevant live-dealer tables or Liga 1 fixtures when you return.
You can disable non-essential cookies in your browser settings. If you do, you may not be able to stay logged in across sessions, and some features may not work as expected. We do not use cookies to track you across other websites.
Data retention and deletion
We retain your account data for as long as your sgp hongkong account is active. If you close your account, we delete most personal information within 90 days, except for transaction records, which we keep for five years to comply with financial regulations.
If your account is inactive for two years, we may close it and delete associated data, except for transaction history. We will send you a warning email before taking this action.
Contact and complaints
If you have questions about this privacy policy or want to exercise your rights, contact our support team through the sgp hongkong help centre. We respond to all data requests within 30 days.
If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. We cooperate fully with such investigations.
This policy is effective as of the date shown on the sgp hongkong website and may be updated from time to time. We will notify you of material changes by email or by posting a notice on the platform. Your continued use of sgp hongkong after such notice constitutes your acceptance of the updated policy.